You have 10 days after receiving the item to process the return. If the item is incorrect due to your error such as, looked up the wrong part, selected wrong option, or did not provide us with your VIN number during checkout, You may be subject to a 20% restocking fee. If the incorrect part is due to our error, we will resolve the issue immediately. NO refunds on electrical parts or special ordered parts. Certain parts can have a core charge on them from the factory, i.e. Brake Parts, Engines, Transmissions, Alternators, Pumps, Tanks, etc. Because the requirement of a core charge can change on a weekly basis they are not always factored in on the cost of the part. If your part has a core charge that is not shown on your bill during check out, it will be added to your order before shipping.
Make sure that everything is in the original box that your order came in. Do NOT write anything on the box itself. If you need to put an address on the box, make sure it’s written on a separate label of some kind. Call or email for a RGA number (No returns accepted without a RGA number). To expedite your return, include a copy of your receipt from us and write on it you would like to return it for a refund.
1717 S Military Hwy
Chesapeake, VA 23320
All core returns must be sent back in the ORIGINAL BOX that your new part arrived in. If the core is not returned with the ORGINAL BOX that the new part came in, we can not grant a return on the core, per Chrysler. All core's can be shipped to:
1717 S. Military Hwy
Chesapeake, VA 23320
We Aggressively Prosecute Credit Card Fraud:
We take fraud seriously. It is a crime to purchase products using a false or stolen credit card, or false or stolen credit card numbers. Further, it is a crime to misuse the charge back process to obtain a refund for goods that you obtained fraudulently. Whether you are the victim, or the perpetrator of fraud, be assured that we will actively pursue and prosecute fraud offenders to the fullest extent of the law. We submit all fraudulent orders, as well as the IP address used to perpetrate the fraud, to the United States Federal Bureau of Investigation (FBI) for prosecution to the fullest extent of the law. In addition, we will work with cardholders, credit card companies, and local authorities to pursue fraud offenders.
Fraud offenders not only take advantage of online merchants and consumers, but they also abuse the system the Internet community relies on for its normal operation. This abuse will continue the trend of merchants either refusing to sell products to those with free email services, mail drops, or different ship-to addresses, or completely refusing to sell their products online.